Shipping policy

LULU J COLLECTIONS — Original Artwork by Lulu J Last updated: 6 June 2026

Where we ship

We ship within Australia only. We do not currently offer international delivery.

Processing and delivery times

Each piece — whether an original or a signed limited-edition print — is prepared and packed individually with care. Please allow up to 4 weeks from your order for your artwork to be prepared, packed and delivered. Delivery to remote and regional areas may take longer.

Shipping costs

Shipping is calculated at checkout based on the size, weight and destination of your order. All prices on our store are in Australian Dollars (AUD) and exclude GST.

Tracking

Orders are sent via a tracked postal or courier service. A tracking number will be emailed to you once your order has been dispatched.

Packaging and damage in transit

Original artworks are packed using protective materials suitable for fragile items. If your artwork arrives damaged, please email us within 48 hours of delivery at info@lulujcollections.com.au with clear photographs of the artwork, the inside and outside of the packaging, and the shipping label. Please keep all packaging until your claim is resolved. See our Refund Policy for how damage claims are handled.

Delivery addresses

Please double-check your delivery address at checkout. We cannot be held responsible for delays or non-delivery caused by an incorrect or incomplete address supplied at the time of order.

Contact

LULU J COLLECTIONS Email: info@lulujcollections.com.au Phone: 0427 060 708 (Lulu J) Post: PO Box 607, Cottesloe WA 6911

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This policy does not limit your rights under the Australian Consumer Law.